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Monday, February 6, 2012

Broken, Wings of Love


yes. wings of love, the airline provider that supposed to connect Sabah and Sarawak to the world. if you're a longtime (frequent) user of the said airline, you'll get what i'm saying. unreliable schedule, nasty ground staff, and before you say that happens to any airlines too. well, not as frequent as it happened by Wings. (and if the airlines you tried to point is AirAsia, ngam sama harga lah bah..)

i travel frequently by wings and mostly get annoyed by sudden change of schedule. and they NEVER informed any of the changes via phone or e-mail. usually, they let you stranded at the airport for hours, waiting for flight. i never lodge a formal complaint of the matter. but, i will do this time.

i planned a family trip to Mulu National Park since June last year. i bought tickets and reserved our accommodation for 11 persons (yes, i have a large family) for a 3 days, 2 nights stay. most of us are working, so we asked for one day leave (friday), as our flights to Mulu was on friday. me and my sister (from KL) flew from Kuching at 1050am. nine of them from Kota Kinabalu were schedule to fly at 1235. just in time to arrive and go for Lang and Deer Cave exploration.

Wings canceled the flight after checking in my family (at the counter) and after an announcement of flight delay, reschedule to 1430. flight was canceled with not so much of apology to my family. after my sister insisted to see the person in charge, they were given a hotel stay in Tanjung Aru with dinner, breakfast and transports to airport (as if that's important, as half of them live in KK).

We had a good, limited time in Mulu. Wings ruined our family trip and we'll make sure not to plan any family trip with this airline anymore. unreliable is the key word here. (ya, just ask anyone who ever tried their service to Bario, Ba Kelalan or Marudi especially in December--see if there's a fond memories of their service, i'd like to know). maybe, before Wings eagerly spread the Wings to our neighboring countries, there should be a huge mending or makeover of broken Wings in the country. supaya tidak jadi, kera di hutan berabis disusukan, anak di rumah mati kelaparan.

8 comments:

Night said...

Yup..agreed with u about the service. Mentang mentang kapal kecil and only fly small amount of passenger, the Company InCharge always look-over this matter. Mmg la the company didn't make good money from this kind of flight (domestic flight) but...Rock rock juga, tapi jgn la sampai rasa not worth with the fare purchased. Minta tolong agar perbaikilah hospitality penerbangan ini...
MH Malaysian Hospitality ---> Wings Of Love... Tapiii....ohhh......Where Is the Love??? **trus kluar lagu Black Eyed Peas

kukuanga said...

pare,
exactly my point. dah namanya nang community airline dan memang tujuannya supaya kita2 yang tinggal di kawasan ulu ni dapat jua di connectkan to the world.. mau check berapa sebenarnya gov kasi subsidi sama dorang ni..

selalu kasi panas hati ni airline. kalau macam AirAsia yang gedebak murah takpela.. padan dengan harga kan?

ppong said...

uihh, panas betul hari tu. sampai sekarang pun masih panas hati.

kukuanga said...

muahaha..
ko syukur jak pong, kita tidak tinggal sana di Bario. ikut sukati jak tu ground staff tukar2 nama passengers. sy rasa macam mau hantar article sama Borneo post laini.. or, kasi post sana Facebook kan? bikin panas... teda lah lagi mau p Mulu ni..

Night said...

Dapat sy bayangkan betapa marah si popong masa tu...sikit lagi jadi Manusia Hijau...nasib baik chinese new year jadi kaler hijau tidak disahkan di khalayak umum...
kdg2 sy sedih juga ba sama service airline neh klu pakai small flight. Klu pakai ATR servis ok pulak...

kukuanga said...

pare,
kami pakai ATR lah that.
gambar ni gambar hiasan jak.. (i took it from my trip to Bario in Dec 2010)

Night said...

ooo...pengalaman sy.. Dah beli tiket fly to MYY (malam hari jumaat), tp bila sampai airport, selamba jak org di kaunter kata "flight tukar esok pagi kul 7am"... hermm..asap kluar da ditelinga kiri dan kanan...hehe

jenkays said...

hahaha..tats why setiap kali mo balik bario gwe sgt phobia...!kena doa berabis utk flight balik dari sana...once i went to the airport and was told my name was not in the list...and came back the next day saying no flight i demanded a seat ended up was given a seat with the cargo flight...cos i had a plane to catch to KL....tp biasalah they dominate the sectors so drg buat tia layan...byk sudah tulis complain di website durang they don't even bother to reply....

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